In the past five years, the parent company of Cricket Wireless invested nearly $145 billion in the network we use. All so your world can be even more connected.

​​According to the first quarter 2019 results just released by Ookla they also have the fastest wireless network in the nation. This win means the Nation's Best Network, according to America's biggest test, as announced by Global Wireless Solutions last fall, is also now the fastest. 

Visit one of our retail locations to find out how you can get simply and affordable service on America's best and fastest network. 

https://www.prnewswire.com/news-releases/att-receives-fastest-wireless-network-in-the-nation-recognition-300823936.html

In the past five years, the parent company of Cricket Wireless invested nearly $145 billion in the network we use—more than any other U.S. public company. All so your world can be even more connected.

According to America's biggest test they have the best wireless network. Based on GWS OneScore 2018.

Atlanta-based Cricket Wireless took home the top honor in the J.D. Power Award for Wireless Customer Care for the 2019 Volume 1 study for Non-Contract Full-Service providers.  After winning the J.D. Power Award for Wireless Purchase Experience last volume , this win marks the first time Cricket has taken the top spot in the customer care Non-Contract Full-Service study with a score of 815 points.

The J.D. Power news follows on the heels of our announcement that we are now serving more than 10 million subscribers—an increase of more than 5 million since joining the AT&T family five years ago. Clearly, Cricket is off to a great start this year as we land another company milestone with this exciting J.D. Power win.

"Earning our customers loyalty – and keeping it – is our primary focus every day," said John Dwyer, President of the AT&T Prepaid Portfolio. "This recognition from J.D. Power lets us know that our commitment to serving our customers is making a difference where it counts. Winning awards is great, but the real reward is providing a level of service that has allowed us to be the fastest growing prepaid provider for two straight years. That's how we really know our customers love what we are doing."

So, what are some of the things we've done to enhance the level of service we're able to deliver to our customers? First and foremost, we listened. Through customer surveys, we learned what we were doing right and, more importantly, what we could do better. Based on this feedback, we took several steps to improve the customer experience.

We streamlined many of our processes and systems, so reps have the right tools in place to quickly address customer concerns. For example, we gave our in-store reps more functionality to execute transactions simply and efficiently at the point of sale, removing pain points for customers and store employees.
We launched a new device support tool, which essentially shows our reps the exact device the customer is using, allowing them to better troubleshoot and resolve customer issues.
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We introduced our Going The Extra Smile philosophy that addresses things like knowing and using the customer's name, ensuring the customer know our rep's name and showing sincere appreciation for their business. While these may seem basic—they matter. Delivering a personal experience for every customer, every time goes a long way to building a genuine connection.

On the technology front, we simplified the menu options and the language used in our Interactive Voice Response (IVR) system. Customers can now navigate faster to the solutions and information they need. Additionally, we launched a Chat Bot that provides faster answers to our customers. The bot is available to customers 24 hours a day, providing support when our customer service reps are home with family.
We also made updates to our new hire training, such as giving reps more hands-on practice as well as putting more focus on scenario-based training versus systems and policy training.

On March 17, Cricket Wireless will celebrate its 20th birthday together with more than 10 million subscribers, and now, with the top ranking in the J.D. Power Award for Wireless Customer Care Non-Contract Full-Service.

The 2019 U.S. Wireless Customer Care Non-Contract Full-Service Performance Study—Volume 1 is based on responses from 11,531 customers who contacted their carrier's customer care department within the past three months. The studies evaluate customer care experiences across 12 different customer care channels: phone customer service reps; in-store contact; online chat; email; social media post; carrier app question post; automated telephone systems; website search; social media search; user forum; video from carrier; and carrier app search.

The studies were fielded from July through December 2018.

ABOUT CRICKET WIRELESS
Cricket brings more value with a simple, smarter, friendly wireless experience on our reliable nationwide 4G LTE network that covers more than 99% of Americans.* Our easy-to-understand and affordable service plans include monthly taxes and don't require an annual contract.  And our top-brand phones at affordable prices give our customers something to smile about. Visit cricketwireless.com to learn more or find a store near you. Stay up-to-date with the Cricket Newsroom, and connect with us on Facebook and Twitter.

Cricket is a subsidiary of AT&T Inc. Coverage not available everywhere. © 2019 Cricket Wireless LLC. All rights reserved. Cricket and the Cricket logo are trademarks under license to Cricket Wireless LLC. 

*Based on overall coverage in U.S. Compatible device required. Coverage not available everywhere. 4G LTE coverage is not equivalent to overall network coverage.

SOURCE Cricket Wireless

​Attention small business owners! Learn how you could enter and win $25,000 from Cricket Wireless’ Capital Grant Program! mycrick.it/CapitalGrantContest

We would love to see someone for our community win!

Atlanta-based Cricket Wireless reached another major company milestone, growing the #CricketNation to more than 10 million subscribers. That's more than 5 million subscribers in the five years since joining the AT&T family.

So, why are customers choosing Cricket?
Our customers are smart, savvy, and discerning budgeters. They're taking care of their families and their wallets at the same time. They don't want to pay more for a great service and they shouldn't have to. We offer a great value with no annual contract, taxes included and no overages. Cricket Wireless is going beyond that, blazing a trail that combines a great value and price with award-winning customer service, as the only prepaid provider to currently offer:
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• Unmatched value (including 4 lines of unlimited data for $100) is available to all our customers, not just the ones who switch over;
• A great line-up of devices available with flexible payment plans without a credit check;
• A service discount when you sign up for auto-bill pay, plus a $25 reward for you and your friend when you refer a friend and they sign up for Cricket2.
• AT&T Prepaid and Cricket are the only prepaid carriers that offer Roaming, International Long Distance and text/MMS with Mexico and Canada included with our Unlimited plans at no extra cost;

Together with AT&T PREPAID℠, we serve more than 16 million phone subscribers nationwide. The AT&T Prepaid Portfolio has maintained their lead as the fastest-growing prepaid provider in the U.S. since 2017, with 16 straight quarters of subscriber growth.

"I'm incredibly proud that the Cricket team has earned the loyalty of ten million subscribers who rely on our service to stay connected," said John Dwyer, President of the AT&T Prepaid Portfolio. "Cricket turns 20 in March of this year, and it is clear that 2018 was our best year ever. 2019 is shaping up to be even better."

Cricket Wireless was first launched by Leap Wireless in 1999 as a regional, prepaid carrier. On March 17, 1999, we opened our first store in Chattanooga, TN. Cricket was a trailblazer in the prepaid wireless space, being the first in the industry to offer unlimited U.S. long distance (2004), unlimited text and picture messaging (2005), unlimited music (2011), as well as the first to offer customers the same high-end smartphones as postpaid customers.

AT&T acquired Leap in 2014, merging Cricket Wireless together with Aio Wireless. Cricket Wireless relaunched that year with a little less than 4.5 million subscribers. In April of last year, Cricket hit the 9 million subscriber mark, more than doubling its subscriber base since joining the AT&T family. Today we celebrate crossing 10 million subscribers.

Since we relaunched the Cricket brand in 2015, we've made it our mission to change the narrative around what prepaid is and is not. We've doubled-down on the customer experience in our nearly 5,000 retail locations across the U.S., added more value to our plans and service, and invested more in the communities where people need us.

On March 17, Cricket Wireless will celebrate its 20th birthday together with more than 10 million subscribers and one of the highest NPS scores in the prepaid industry.

ABOUT CRICKET WIRELESS
Cricket brings more value with a simple, smarter, friendly wireless experience on our reliable nationwide 4G LTE network that covers more than 99% of Americans.* Our easy-to-understand and affordable service plans include monthly taxes and don't require an annual contract.  And our top-brand phones at affordable prices give our customers something to smile about. 

Cricket is a subsidiary of AT&T Inc. Coverage not available everywhere. © 2019 Cricket Wireless LLC. All rights reserved. Cricket and the Cricket logo are trademarks under license to Cricket Wireless LLC. 

*Based on overall coverage in U.S. Compatible device required. Coverage not available everywhere. 4G LTE coverage is not equivalent to overall network coverage.

1. After 22GB/line/mo. Cricket may slow data speeds when the network is congested. Data speeds ltd. to 3Mbps; video ltd. to SD. Not elig. for other discounts.  Add'l usage, speed & other restr's apply. See cricketwireless.com for details.
2. Limit 10 referrals per year.  Req's 60 days active svc. to receive acct. credit.  See cricketwireless.com for details.
3. Cricket may slow data speeds when the network is congested. Data speed, usage & other restr's apply. Intl data roaming may be reduced to 2G speeds. Coverage not avail. everywhere. See cricketwireless.com for details.

​SOURCE Cricket Wireless

​Going big on screen, battery life and imaging with dual rear cameras at an exceptional value, the Nokia 3.1 Plus is now available at select Cricket Wireless locations

HMD Global, the home of Nokia phones, has today announced that the new Nokia 3.1 Plus is now available to buy from Cricket Wireless for suggested retail price of $159.99 . The Nokia 3.1 Plus is one of HMD Global’s first carrier-ranged device in the United States.

Maurizio Angelone, Vice
President Americas, HMD Global, said:
“Ever since we introduced Nokia smartphones on Android in the open channels in United States, we have received overwhelming feedback from our fans. This has given us the confidence to now consider the carrier channels in this important market. Today, we are taking the first step by joining forces with Cricket Wireless for the Nokia 3.1 Plus. The Nokia 3.1 Plus delivers on the experience that you expect from a Nokia phone – design and craftsmanship that stands out, premium experiences such as, a large display, long-lasting battery dual rear cameras at accessible price points. We think the Nokia 3.1 Plus will be a hit for our and Cricket Wireless’ fans in the United States.”

“We’re excited to launch the Nokia 3.1 Plus as the inaugural smartphone that reintroduces Nokia phones to the North America wireless market, “said Tiffany Baehman, vice president & chief marketing officer, Cricket Wireless.” The device offers our customers another affordable smartphone with premium features, exclusively from Cricket Wireless.”

Maximum entertainment
The Nokia 3.1 Plus delivers great viewing experiences in its category thanks to its 5.99-inch HD+ display and 18:9 aspect ratio, squeezing in more of your favourite newsfeeds, apps and videos making it ideal for content streams and social media. With its 3500mAh battery2 that lasts two days between charges1 and nine hours of maximum video playback time, the Nokia 3.1 Plus can effortlessly get you through your Netflix binges without needing a top-up.

Everything you need in a smartphone
The Qualcomm® Snapdragon™ 439 Mobile Platform is designed to support speedy downloads and uploads, stunning graphics and photos, and power-saving performance. The Snapdragon 439 also provides a boost during intensive tasks like watching videos to help ensure a sustainable high performance and a consistently reliable experience.

Its beautifully sculpted polycarbonate body keeps its colour even when scratched, delivering a seamless, pure design that combines with a die-cast metal structure for impressive solidity. The Nokia 3.1 Plus’s matte, highly tactile finish with diamond cut detailing and curved 2.5D glass offers a precision crafted feel in the hand that you expect from a Nokia smartphone.

An ergonomically placed fingerprint sensor allows you to quickly unlock your phone and authenticate where applications allow. With NFC enabled, you can also securely and conveniently authorize payments using Google Pay.

Get professional style bokeh shots with dual rear cameras
Step up your photography game with fast auto focus whether it’s day or night thanks to the 13MP Phase Detection Auto Focus main camera. The rear camera also includes a 5MP sensor for rear depth sensing imaging to let you take professional studio style shots with selectable bokeh blur and allow you to adjust blur even after the image has been taken. On the front there is an 8MP camera to make your selfies stand out. With its high quality dual camera photography and AI-accelerated experiences powered by Snapdragon 439, the Nokia 3.1 Plus makes premium photography features available at an accessible price point.

The best of Android, now available on Cricket Wireless
The Nokia 3.1 Plus joins the comprehensive line-up of Nokia smartphones in the Android family, delivering a high-quality experience and the best of Android available on Cricket Wireless. Nokia smartphones on Android offer great storage and battery life out of the box with no hidden processes and the latest Android innovations allow users to stay ahead of the game. In addition, as is true with all Nokia smartphones, software updates ensure your experience gets better with new features and capabilities over time.

Nokia 3.1 Plus ships with Android Pie pre-loaded, so users will immediately be able to enjoy the latest features, including Picture-in-Picture for multitasking, Android Instant Apps to declutter the software even further, 60 new emojis and battery maximising features such as limiting background app use.


Availability
The Nokia 3.1 Plus comes with 2GB of RAM and 32GB of ROM in Blue and it is available at Cricket Wireless retail stores and on CricketWireless.com for a suggested retail price of 159.99 starting January 25, 2018.

About HMD Global
Headquartered in Espoo, Finland, HMD Global Oy is the home of Nokia phones. HMD designs and markets a range of smartphones and feature phones targeted at a range of consumers and price points. With a commitment to innovation and quality, HMD is the proud exclusive licensee of the Nokia brand for phones and tablets. For further information, see www.hmdglobal.com.

Nokia is a registered trademark of Nokia Corporation. Android One, Google and other marks are trademarks of Google LLC. Oreo is a trademark of Mondelez International, Inc. group.

About Cricket Wireless
Cricket brings more value with a simple, smarter, friendly wireless experience on our reliable nationwide 4G LTE network that covers more than 99% of Americans.* Our easy-to-understand and affordable service plans include monthly taxes and don’t require an annual contract. And our top-brand phones at affordable prices give our customers something to smile about. Visit cricketwireless.com to learn more or find a store near you. 

Cricket is a subsidiary of AT&T Inc. Coverage not available everywhere. © 2019 Cricket Wireless LLC. All rights reserved. Cricket and the Cricket logo are trademarks under license to Cricket Wireless LLC.

*Based on overall coverage in the U.S. Download speeds max of 8Mbps (LTE)/4Mbps (4G) on most plans. Compatible device req’d. 4G coverage is not equivalent to overall network coverage.

1. Based on a real-life usage test by HMD Global. See more info at www.nokia.com/nokia3plus
2. Battery has limited recharge cycles and battery capacity reduces over time. Eventually the battery may need to be replaced.
3. Free storage at high quality, requires Google account and internet connection.

Enjoy great features at a low price with the all-new Alcatel ONYX smartphone from TCL Communication, now available exclusively at Cricket Wireless for $119.99. Borderless binge-watching awaits thanks to a spacious 5.5-inch HD+ display packed into a slim and compact design with a premium finish, and a long-lasting battery that will keep you connected. For less than it costs to take your whole family out to dinner, the Alcatel ONYX also offers dual rear high-resolution cameras with Portrait Mode, up to 32GB internal storage with microSD expansion, and enhanced privacy features like a fingerprint sensor and Face Key facial recognition. 

“In today’s competitive mobile landscape, simply providing a functional smartphone experience at an affordable price is not enough,” said Eric Anderson, General Manager for TCL Communication, North America. “With the Alcatel ONYX, we collaborated with Cricket Wireless to offer users a smartphone that takes affordable devices to the next level, complete with dual rear cameras, advanced security features, great battery life and plenty of other high-tier features to enhance your experience.”

LARGER SCREEN IN A SMALLER BODY
TCL’s award-winning display technology shines with the custom-built 5.5-inch HD+ Full View Display on the Alcatel ONYX. Utilizing an 18:9 format makes it possible for you to read more news, check more social updates and view videos as they were intended to be seen, providing a more comfortable viewing experience no matter where you use your mobile device. The display is part of a sleek body that exemplifies both form and function, with a premium suede finish and minimalist design that makes the Alcatel ONYX easy to hold and use in your hands.

HIGH-QUALITY PHOTOS WITH DEPTH
The Alcatel ONYX comes with dual rear high-resolution cameras that let you capture each moment in vivid detail. It utilizes a 13MP primary rear camera paired with a 2MP depth-sensing lens and features Portrait Mode, which offers users the ability to take more artistic shots and portraits. On the front side of the phone, you’ll find a 5MP camera with Portrait Mode and screen flash that enables you to take clear and detailed selfies during the day and at night.

To ensure you get the most out of your imaging experience on the Alcatel ONYX, the camera comes with several fun software features, such as HDR and auto light sensing Night Mode, which will make your pictures look bright, clear, and vibrant for the best shots no matter where you are. You can also adjust the aspect ratio to pre-crop your photos or set the perfect mood with camera filters to make your photos social-ready right from your camera app. Additionally, beautification filters are fun, easy to use, and smooth over life’s little imperfections so you can always look your best.

Great pictures are easy to capture on the Alcatel ONYX, thanks to an integrated one-handed mode that shifts the shutter button and menu of imaging options to the bottom left or right corner, depending on your preference.

ALL-DAY POWER AND PERFORMANCE
With an integrated 3,000mAh battery and a fast quad-core 1.5GHz processor, the Alcatel ONYX comes with the power and capacity to keep up with your needs for up to two days of mixed use. Users will also enjoy a healthy 32GB of internal storage for pictures, videos and music, along with microSD support.

The Alcatel ONYX comes in Suede Black and is available as a Cricket Wireless exclusive beginning today for $119.99. For more information on all of Alcatel’s latest smartphone and other mobile devices, please visit www.alcatelmobile.com.

About TCL Communication
TCL Communication Technology Holdings Limited (TCL Communication) designs, manufactures and markets an expanding portfolio of mobile devices and services worldwide through a comprehensive, multi-brand portfolio that includes TCL, Alcatel, BlackBerry and Palm branded products. The company’s portfolio of products are currently sold in over 160 countries throughout North America, Latin America, Europe, the Middle East, Africa and Asia Pacific. Incorporated in Hong Kong, TCL Communication operates its own manufacturing in China with additional R&D centers worldwide. For more information, please visit www.tclcom.com.

TCL is a registered trademark of TCL Corporation. All other trademarks are the property of their respective owners. Alcatel is a trademark of Nokia used under license by TCL Communication.

Trademarks, including but not limited to BLACKBERRY and EMBLEM Design are the trademarks or registered trademarks of BlackBerry Limited, used under license, and the exclusive rights to such trademarks are expressly reserved.  All other trademarks are the property of their respective owners.  BlackBerry is not responsible for any third-party products or services.

Palm is a trademark owned by TCL Communication and under license by Palm Ventures Group through Wide Progress Global.

About Cricket Wireless
Cricket brings more value with a simple, smarter, friendly wireless experience on our reliable nationwide 4G LTE network that covers more than 99% of Americans.* Our easy-to-understand and affordable service plans include monthly taxes and don’t require an annual contract. And our top-brand phones at affordable prices give our customers something to smile about. 

Cricket is a subsidiary of AT&T Inc. Coverage not available everywhere. © 2019 Cricket Wireless LLC. All rights reserved. Cricket and the Cricket logo are trademarks under license to Cricket Wireless LLC.
​
*Based on overall coverage in the U.S. Download speeds max of 8Mbps (LTE)/4Mbps (4G) on most plans. Compatible device req’d. 4G coverage is not equivalent to overall network coverage.

• Access the Google Assistant using DISH voice remote
• The Google Assistant allows users to quickly get answers, control smart home devices, see photos and more - all with their voice
• Available to DISH customers at no cost in the coming months on Hopper, Joey and Wally set-top boxes

DISH today announced that it's building the Google Assistant into its Hopper family of receivers. In the coming months, customers will be able to use the DISH voice remote to ask the Assistant to control smart home devices, provide weather and news updates, display photos and more. This new integration builds on the DISH voice remote's existing ability to control the TV experience, including navigation, search and content selection.

Hopper with the Google Assistant built-in will join DISH's voice control technology suite, which includes its July 2018 integration with the Google Assistant that requires users to pair Hopper with a Google Assistant device, like speakers, phones and more, to control their TV.

"Our customers love the convenience of voice control, so we're expanding functionality to make it even more powerful," said Niraj Desai, DISH vice president of product management. "As a DISH subscriber, you will soon get the Google Assistant and all its incredible features – like adjusting your thermostat, managing your calendar or simply asking for the latest news – for free, right on your TV."
​
With the Google Assistant built-in on Hopper, customers will be able to use the DISH voice remote to ask the Assistant questions and see answers on the screen like the weather forecast or games scores. Users will also be able to control smart home devices, such as dimming the lights or adjusting the thermostat, and relive favorite memories by pulling up Google Photos on the TV screen – all with their voice.

Customers with a DISH voice remote and broadband-connected Hopper (all generations), Joey (all models) or Wally will have access to the Google Assistant. New DISH customers receive the voice remote with all Hopper family receivers at no extra cost; current customers without a voice remote can upgrade for $20.
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About DISH
Since 1980, DISH has served as the disruptive force in pay-TV, driving innovation and value on behalf of consumers. By listening to customers and taking bold steps to make TV better, DISH's award-winning entertainment technology and in-home installation services remain unmatched by competitors. DISH continues to push the industry forward with its over-the-top television service, Sling TV. DISH Network L.L.C. is a wholly owned subsidiary of DISH Network Corporation (NASDAQ:DISH), a Fortune 250 company.