In an effort to help our customers impacted by Hurricane Sandy, AT&T is waiving voice and text overage charges through the end of November for customers in areas affected by Hurricane Sandy. AT&T will also extend the late-payment window for wireless customers who are behind and waive late payment fees.
Does this change affect me?
This change applies to customers in affected areas in New York, New Jersey, Eastern Pennsylvania, Delaware, and Connecticut, in the following Counties:
Bronx, Kings, Nassau, New York, Orange, Putnam, Queens, Richmond, Rockland, Suffolk, Sullivan and Westchester.
Middlesex, Hudson, Essex, Morris, Bergen, Passaic, Union, Somerset, Sussex, Monmouth, Warren, Hunterdon, Ocean, Salem, Camden, Burlington, Gloucester, Atlantic, Cape May, Cumberland and Mercer.
Centre, Clinton, Cumberland, Mifflin, Lebanon, Dauphin, Perry, Juniata, Northumberland, York, Lancaster, Adams, Lycoming, Sullivan, Union, Snyder, Columbia, Montour, Schuylkill, Northampton, Lehigh, Carbon, Bucks, Montgomery, Berks, Monroe, Luzerne, Pike, Lackawanna, Wayne, Susquehanna, Wyoming, Delaware, Philadelphia and Chester.
New Castle, Kent and Sussex.
Hartford, Litchfield, Tolland, Windham, New London, New Haven, Fairfield and Middlesex.
What about service before today? Am I charged for overages last week?
Usage prior to October 29 or after November 30 will be billed normally.
Will charges be waived through the entire month of November?
Yes - we expect recovery to affect many customers’ regular services for weeks and we want to make sure that we allow for them to make use of service while working to put their lives back in order.
Does this mean I won’t pay anything?
No. This offer is to waive overage charges for voice and text only.
Will I get a discount on my next bill? How will I know if I went over?
You should see no additional voice or text charges on your bill beyond your monthly plan charges.
What about data overages? Will you waive those?
If a customer has a specific storm-related situation causing data overages we encourage him/her to contact our customer care teams.
AT&T is also supporting customers in the Northeast by offering the following: