One-Stop Communications and Cricket Wireless provide customers with reliable connectivity to the world, and award-winning service when you walk in our stores, talk to us on the phone, or visit our website. As a part of this, we always do our best to ensure that we provide a safe environment.
We know how important our service is to the communities we serve, and we are committed to continuing to be there for you. In that spirit, we’ve been working around the clock to ensure our stores are responding appropriately to the COVID-19 pandemic.
Cricket Wireless Gives Relief to People Facing Financial Hardship – 3/26/2020
The need for affordable data access options is more important than ever as the country adjusts to a new normal. Many are looking for ways to reduce their monthly spending due to loss of income or other hardships, and Cricket is here to help.
Starting Friday, March 27, Cricket is offering new ways to help customers during this tough time.
We’re launching a new limited time phone plan:
We will begin adding data to capped and unlimited phone plans for a limited time:
The $15 2GB limited time offer will be available starting Friday, March 27 via the MyCricket app or in store. Also starting March 27, we will begin adding the additional hotspot data to eligible plans. It may take up to one week for existing customers to receive the additional data. If you’re heading to a Cricket store please check store hours of operation first.
Pricing subject to change. One-time fees may apply. See cricketwireless.com/fees for details. Terms & restrictions apply. Avail., terms & data usage & speed & other restr's subject to change w/o notice. Service subject to Cricket network management policies, see cricketwireless.com/mobilebroadband. Coverage not avail. everywhere.
Fees Waived for Customers Financially Affected by COVID-19 – 3/24/2020
Cricket is committed to keeping our customers connected to family, friends, and the latest information. To help customers affected financially by the COVID-19 pandemic, we are now waiving processing fees for IVR payments and service reactivation. Customers can pay their bill by phone through Cricket’s Interactive Voice Response (IVR) system. Starting today, we are automatically waiving reactivation fees for customers.
We thank our customers for their patience as we work hard to provide them with the wireless service they rely on, while keeping safety and health top of mind. We will continue to monitor and take action as needed.
What We’re Doing to Provide a Safe EnvironmentOur frontline employees and authorized retailers across the country care about your health, which is why we ask them to:
How you can get all of the goodness from Cricket from home
We offer multiple options to connect with us if you have concerns about going out in the community or are unable to make it to a store. The easiest way to stay in touch with us is on the MyCricket app, which allows you to pay your bill and check your data usage. If you don’t have that you can download it here or here. You can also visit us at www.cricketwireless.com.
How you can keep your personal devices safeHere’s a few extra tips to help keep you healthy and connected using your own devices:
For more information on how to protect yourself from COVID-19, visit the Centers for Disease Control and Prevention website.